Policies & FAQ | Matricks Acro

Policies

Private Lessons

Due to high demand, private lessons have been limited for early bookings. Bookings will open 60 days before the session starts.
If a spot is available online; the latest clients can book is 24 hours before the start time.
Waitlists are available online.
All bookings are non-refundable. To reschedule, log into your Wix account or email info@matricksacro.com at least 48 hours in advance. Rescheduling is subject to availability. Failure to provide notice 48 hours prior or no-shows result in forfeiture of the session.

Drop In Group Classes, Training Workshops and Clinics

If a spot is available online; the latest clients can book is 5 minutes before the start time.
Waitlists are available online.
All bookings are non-refundable. To reschedule, log into your Wix account or email info@matricksacro.com at least 24 hours in advance. Rescheduling is subject to availability. Failure to provide notice 24 hours prior or no-shows result in forfeiture of the session.

Full Season Registration & Camps

You may cancel your participation up to 2 weeks prior to the start of the program for full term registration and camps. If you choose to cancel within this timeframe, you will be eligible for a full credit or refund.
Full Term Registration: participants are only eligible for TWO MAKE UP CLASSES throughout the session. The make-up classes need to be completed in one year's time. Exceptions are eligible for this policy if a medical note is provided.
Camp (PA Day camps included): participants are not eligible for make-up classes due to absences. Exceptions are eligible for this policy if a medical note is provided.
If dissatisfied after the first class, withdraw before the second class for a prorated credit. No refunds or credits after the second class begins regardless of attendance.

Matricks Acro Intensive

To ensure clarity and transparency, please be aware that we have a strict no refund policy for Matricks Acro Intensive event registrations. Once your registration is confirmed and payment is made, it is non-refundable.
Alternatively, if you are unable to attend the event, we offer the option to receive a credit that can be used towards a future Matricks Acro Intensive event only. These credits are transferable but non-refundable and can be utilized within a specified timeframe. Please contact our customer support at info@matricksacro.com to discuss the credit option.

Medical Exceptions

In case of a documented medical condition that prevents your attendance, refunds may be considered upon presentation of a valid medical note. The medical note must clearly state the participant's inability to participate and must be submitted prior to the midway point of the program. Please contact our customer support at info@matricksacro.com to initiate the refund or credit process with a medical note.

FAQ

Q: How do I Book a Private Class?

To book a private session, you can head over to our booking portal on our website, www.matricksacro.com
Click Services > Book a Private > Click your desired class > Look through our calendar to book a time that best suits you!
Please note that participants for 2:1 and 3:1 privates are not provided by Matricks Acro Inc. Participants can book semi and group privates with fellow dance friends.

Q: How do I Book a Drop In Class?

To book a drop in class, you can head over to our booking portal on our website, www.matricksacro.com
Click Services > Group Training & Drop In Classes > Scroll to the bottom of the page > Find our Drop In Class Schedule > Filter to your desired training date and level

Q: How do I Register for a Full Season?

To register for a full season, you can head over to our booking portal on our website, www.matricksacro.com
Click Services > Group Training & Drop In Classes > Scroll to the middle of the page > Find our Full Season Registration chart > Filter to your desired training date and level

Q: How do I Register for a Camp (March Break, Summer, and PA Day)?

To register for a full season, you can head over to our booking portal on our website, www.matricksacro.com
Click Services > Camps > Scroll down to find your desired camp

Q: What level would my acrobat be?

Take a look at our assessment chart on our website to determine the perfect class for your child.
To find our assessment click Services > Group Training and Drop In Classes > view Pick you Class chart
If you still have questions, do not hesitate to give us a call to find the perfect class.

Q. How Do I Reschedule a Drop In Class or Private Lesson?

Login into your Wix account on our website or through the Spaces app.
Click “My Bookings” > click “Manage” next to the select class > click “Reschedule” > select your new date > click “Reschedule” > click “Confirm”
Alternatively, email info@matricksacro.com with the class date that needs to be rescheduled along with the desired make up date.
Failure to provide notice 48 hours (privates)/24 hours (drop ins) prior or no-shows result in forfeiture of the session.

Q. How Do I Reschedule a Make Up Class for Full Season Registration?

Please email info@matricksacro.com with the class dates that need to be rescheduled along with the desired make up dates.
Participants are only eligible for TWO MAKE UP CLASSES throughout the session. The make-up classes need to be completed in one year's time.

Shipping & Delivery Policy

LAST UPDATED: July 11, 2024

Please carefully review our SHIPPING & DELIVERY POLICY when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?
In-Store Pickup
In-Store pickup is available for ALL purchases. Pickups are available Monday to Friday 3:00 PM to 8:00 PM.
Shipping Fees
We offer STANDARD shipping (5 to 7 days) at the following rates:
Package up to 1 lb $5.00. All times, dates and fees for delivery of products are given in good faith but are estimates only.

Do you deliver internationaly?
We do not offer international shipping.

How can you contact us?

If you have any questions or comments, you can contact us by email: info@matricksacro.com

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, and disclose and make use of personal information. The following outlines our privacy policy

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.